Our top eShop functions for you

User administration:
In user administration, you can add additional eShop users to your Hoffmann Group customer account so that you, your colleagues and employees can all use the same Hoffmann Group customer account in the eShop. Our eShop also offers you a wide range of options for setting up specific rights, roles and responsibilities for your colleagues and employees.

Only eShop administrators can use the eShop user administration function to start with, although they can assign admin rights to other eShop users.

Your benefit:
By assigning various rights in our eShop, you can easily recreate your ordering process there digitally. As you can set certain parameters for each user such as cost centres, delivery addresses, and order restrictions in terms of minimum and/or maximum order values or item value limits, you can ensure that employees only make purchases within the scope of their competences.

Creating a new user:
1. Log in to your Hoffmann Group customer account and go to the “My eShop account” page. Select “User administration”.
2. Click on “Create new user”
3. As a minimum, fill in the mandatory fields marked with an asterisk to create a new user.
4. At this point you have the option of assigning additional rights in order to make individual configurations for this new user (e.g. store delivery address, assign cost centre, etc.).
5. Click on “Create new user”
6. Then inform the newly created user of his/her user name and starting password.

Managing rights for a user:
1. Log in to your Hoffmann Group customer account and go to the “My eShop account” page. Select “User administration”.
2. Click on the user for whom you wish to assign new or revoke existing rights.
3. Make adjustments to rights, roles and responsibilities, login and personal data, order restrictions, default cost centres, and delivery addresses as required.
4. Confirm the adjustments by clicking “Save”.

Overview of all the configuration options that eShop administrators can set for eShop users:

Rights

Is allowed to request / order special items
The user is permitted to request special items and process orders for these items.

Is allowed to add shopping cart to collective orders
This right allows the user to add items or entire shopping carts to a collective order.

Is allowed to edit and send collective orders
If several shopping carts from different purchasers have been combined, this user can make changes and/or complete the order.

Is allowed to search through all orders
If this right has been granted, the user will be able to view the orders placed by all of this customer's users. Without this right, the user will only be able see his/her own orders.

Is allowed to print quotations
This user has the option to print his/her shopping cart as a non-binding quotation.

Is allowed to edit and accept individual quotes
These rights allow the user to accept offers that have been individually prepared for him/her by the sales department and to make any changes.

May view and print invoices
This right grants access to invoices for orders that have been executed. The user can also print out these invoices.

Is eShop administrator
As an eShop administrator you have advanced rights, such as the right to create users and manage their responsibilities and roles.

Is allowed to edit article codes
The user is able to create, change, and delete article codes.

Is allowed to order articles with article code only
The user has restricted order processing rights and cannot add items to the shopping cart without an article code.

Is allowed to generate test orders only
This right can be used to test whether all the settings (e.g. ordering restrictions, approval procedures) have been configured correctly. Test orders are not actually sent out and are therefore not billed.

Is allowed to select delivery addresses
If this right is ticked, the user can only select delivery addresses that have been created by the administrator. The user cannot enter an address of his/her own.

Is allowed to modify delivery addresses in the shopping cart
If this right is ticked, the user can change existing delivery addresses in the shopping cart or also enter a new delivery address.

May pay by credit card
If this right is activated, the user can select the payment method “credit card” when completing the order.

May pay by invoice
If this right is activated, the user can select the payment method “invoice” when completing the order.

Approver
This user is also an approver and can approve orders.

Orders have to be approved [by XX]
This user must always have orders approved by a designated person..

Requires approval in case maximum item value is exceeded
If a defined maximum item value is exceeded, the user must have the order approval by the defined approver before completion.

Requires approval in case maximum order value is exceeded
If the defined maximum order value is exceeded, the user must have the order approved by the defined approver before completion.

Apply product filters
Here you can set whether or not the product filters created by the administrator should apply to the user.

Company settings:
This is where you can define mandatory fields for your company, so that an online order cannot be sent unless they have been filled in. You can also generate internal order numbers automatically here. Find out more about internal order numbers.

Your benefit:
When you order from our eShop, the mandatory fields defined by you are applied to order and delivery documents. This saves you the effort of assigning goods and orders in your company's internal ordering process.

Personal profile:
This is where you can change your login data and personal data as well as manage settings for email notifications.

Your benefit:
If anything changes, you can conveniently update your personal data and adjust your preferences at any time.

Delivery addresses:
In our eShop you can create new company delivery addresses and change or delete existing ones. Company delivery addresses can only be managed by eShop administrators. eShop administrators can also assign the delivery addresses they have created to eShop users as default delivery addresses for orders.

Your benefit:
You benefit from the fact that the correct delivery addresses are always automatically stored in your ordering process. You save time when processing your online orders and reduce the risk of errors.

As an eShop administrator, you also have the option of storing various settings relating to your delivery addresses for eShop users. This way, you always keep track of the delivery addresses used in the ordering process.

Storing standard delivery addresses for eShop users:
1. Log in to your Hoffmann Group customer account and go to the “My eShop account” page.
2. Select “User administration” and the desired eShop user to whom you want to assign further rights.
3. Scroll to “Delivery addresses” and define which standard delivery address should be stored for this eShop user to ensure a smooth ordering process.
4. Scroll to “Rights” and place a tick next to “is allowed to select delivery address”. This enables the eShop user to choose between different delivery addresses during the ordering process.
5. Place a tick next to “is allowed to modify delivery address in the shopping cart”. This enables the eShop user to change delivery addresses him/herself during the ordering process.

See also: User administration

Shopping lists:
In our eShop you have the option of saving items you need regularly in your personal shopping lists and using these as order templates.

Your benefit:
Shopping lists help you order regularly needed items more quickly. You have the option of adding the desired items on the product overview pages, the product pages, in the shopping cart, via Excel file, or the shopping list itself. You can create as many templates as you like and share them with colleagues.

Direct purchase:
The direct purchase function in our eShop lets you find and order familiar item numbers and sizes even faster. Multiple entries are possible via our order form.

Your benefit:
With the help of the direct purchase function, you can add items directly to your shopping cart by entering the corresponding item number or article code, thereby saving you time during order processing.

Reorder:
In our eShop you have the option of placing repeat orders via your order history. With just one click, you can place items for recurring orders in your shopping cart again.

Your benefit:
By reordering, you reduce the time and administrative effort spent by your staff on unnecessary searches for the right items.

Individual quotes:
In the “Individual quotes” section you can see all the offers that our sales department has prepared for you individually and without obligation. You can sort these offers or search by offer number and requisitioner. You can also quickly and easily let us know online about any things you’d like to change.

Your benefit:
With just one click you can access all your individual offers and order them easily and conveniently.

With our electronic catalogue, you can transfer suitable items to the shopping cart in our eShop with just one click and purchase them directly.

Your benefit:
You can find items easily and quickly by using our electronic catalogue. You can also add digital bookmarks to catalogue pages, share content with colleagues, save individual pages, and order items directly from the catalogue in the eShop.

How to find the electronic catalogue in the eShop:
1. Log in to your Hoffmann Group customer account and click on “Services” > “E-business” in the menu bar. Select “Electronic catalogue”.
2. You will now be taken to an overview of our catalogue volumes as well as our omnibus volume.
3. Click on the desired catalogue volume to open the corresponding electronic catalogue.

Searching for an item in the electronic catalogue:
1. Select the desired catalogue volume so that the corresponding electronic catalogue opens.
2. Click on the magnifying glass icon at the top right. You can now enter a search term here.
3. Click on the magnifying glass again to see all the pages that match your search.
4. Select the page with the item you are looking for.

Transferring items from the electronic catalogue to the eShop:
1. Click on the item’s price in the electronic catalogue.
2. You will now be redirected to the product detail page for the item in a new window and the item will be automatically added to your shopping cart.

Looking up items in the electronic catalogue:
1. Search for your item using the search bar in our eShop.
2. Click on “Electronic catalogue”. You will now be taken directly to the corresponding page of the electronic catalogue and can easily compare your item with similar products.

Adding a digital bookmark:
1. Select the desired catalogue volume so that the corresponding electronic catalogue opens.
2. Click on the bookmark icon at the bottom right.
3. You also have the option of adding a note.

Sharing content with colleagues:
1. Select the desired catalogue volume so that the corresponding electronic catalogue opens.
2. Click on the “Share” icon at the top right.
3. A selection of different channels will appear.
4. Clicking on the “Email” icon automatically opens an email with the link to the online catalogue page.

Mobile barcode scanner:
The mobile barcode scanner lets you scan barcodes and EAN codes on packaging, items or barcode lists on your mobile device and transfer the items to your shopping cart in the eShop.

The advantage for you:
Using the mobile barcode scanning function gives you the flexibility to place orders quickly and easily anywhere and anytime using your smartphone or tablet. You also save time processing orders and reduce the risk of errors.

It’s this simple:
1. Log in to your Hoffmann Group customer account on your smartphone.
2. Click on the barcode icon on the right in the search bar.
3. After you have granted access to your camera, it will open, and you can now scan the items or barcode lists you want.
4. Activate the “Add to shopping cart” button to transfer the scanned products directly to your shopping cart.

Order form:
Our order form allows you to find and order item numbers and sizes you know even faster using multiple entry.

Your benefit:
With our order form you can easily add different items to the shopping cart by multiple entry, thereby saving valuable time.

Approval procedure:
You can easily set up your internal approval procedures electronically and automate them in our eShop.

Your benefit:
The approval procedure in the eShop will make costly and time-consuming checking and approval of printed orders a thing of the past.

Collective orders:
In our eShop you can accumulate items or entire shopping carts for several customers over a period of time and then order them in one order as a collective order.

Your benefit:
Collective orders help you avoid frequent individual orders with a lot of work steps. You will also save on shipping costs, reduce the burden on incoming goods and invoice processing, and make a positive contribution to the environment.

In the “User administration” section, the eShop Administrator can grant the right to add items to collective orders or to edit and send them.

Cost centres:
In our eShop, internal cost centres can be easily stored, maintained and shown in the corresponding orders and purchase documents. Cost centres can only be created by eShop administrators and are then assigned to eShop users.

Cost centres can only be created by eShop administrators and are then assigned to eShop users.

Your benefit:
If you save cost centres with each order, invoices always arrive with the responsible employee and you no longer need to waste time and effort allocating invoices to cost centres or searching for the appropriate orderer.

Internal order number:
You have the option of assigning your company's internal order number to eShop orders. You can either store these for each individual order or have them added automatically to each eShop order according to criteria predefined by you.

Your benefit:
When you order from our eShop, your internal order number is used on order and delivery documents. This saves you the effort of assigning goods and orders in your company's internal ordering process.

Article codes:
Assigning article codes gives you the option of personalising or favouriting items in the eShop as you wish using numbers or text. To create article codes, an eShop administrator must give you the right to do so. eShop administrators can also set up the eShop so that users can only order items with article codes.

Your benefit:
By using article codes, you can mark your favourites in the eShop or design article codes in a way that suits you and your business. Individual article codes are given priority within the eShop search, meaning you can quickly find items with article codes. The option to only order items with article codes also allows you to restrict the orderability of certain items for different users.

As an eShop administrator, you also have the option of storing various settings relating to the assignment of article codes for eShop users.

Defining which eShop users are permitted to edit article codes:
1. Log in to your Hoffmann Group customer account and go to the “My eShop account” page. Select “User administration” and the desired eShop user to whom you want to assign further rights.
2. Scroll to “is allowed to edit article codes” and define here whether the eShop user is allowed to edit article codes.

Setting a restriction that only items with an article code can be ordered:
1. Log in to your Hoffmann Group customer account and go to the “My eShop account” page. Select “User administration” and the desired eShop user to whom you want to assign further rights.
2. Scroll to “is allowed to order articles with article code only” and tick the box if this eShop user should only be able to order items with article codes.

Saved quotes:
In our eShop you can save and print a shopping cart as a non-binding offer at any time. You can then return this offer to the shopping cart, edit it, or delete it again. To print out saved quotes, an eShop administrator must give you the right to do so.

Your benefit:
You can use the printed quote to obtain a physical signature from your supervisor, for example, and so replicate your internal approval procedure. After approval by your supervisor, simply load the saved quote back into your shopping cart.

Product filter:
Product filters offer you the option of restricting the visibility or orderability of selected items (product ranges) for all or individual users of your business. Product ranges that are not visible can no longer be found using the regular search options.
Product ranges that cannot be ordered remain searchable and visible but cannot be added to the shopping cart and are marked as follows: “This item cannot be ordered”.

Product filters can only be created by eShop administrators.

Your benefit:
You can use product filters to optimise your internal ordering processes.

Order overview:
In the “Orders” section you will find an overview of all the purchases you have made together with a detailed view and delivery status. Articles that have already been purchased can also be easily reordered here. (See: Reorder)

Your benefit:
You can see all your orders at a glance.

Tracking shipments:
With shipment tracking, you can view the status of your shipment for online orders at any time after it has been handed over to the transport service provider.

Your benefit:
You always know exactly where your shipment is at any given time.

Purchase statistics:
Using the purchase statistics function, you can view or export orders that have already been sent at any time, including cost centres, users, purchase times, items, and prices.

Your benefit:
You always know what and how much has been ordered.